We’re excited to introduce you to the always interesting and insightful Kameale Terry. We hope you’ll enjoy our conversation with Kameale below.
Kameale, thanks so much for taking the time to share your insights and lessons with us today. We’re particularly interested in hearing about how you became such a resilient person. Where do you get your resilience from?
My resilience was developed through my upbringing in South Central Los Angeles. The community that raised me provided a foundation led with tenacity to go out seek the world and make a statement that I belong in any space.
More importantly, my mom and her perspective on life provided me with the qualities that have even further my ability to be resilient and the fortitude to continue following my path and living my community and parents’ wildest dreams.
Thanks, so before we move on maybe you can share a bit more about yourself?
Kameale Terry, a former driver support representative at a major EV charging network provider. While working her way up and building departments, Terry identified significant industry barriers that needed attention.
The EV charging industry encountered various obstacles when servicing charging stations. Field technicians experienced notable delays when seeking help from software engineers to troubleshoot issues, which further prolonged the resolution process. Additionally, locating technicians for stations outside urban areas proved difficult, and pinpointing the root causes of station problems presented another significant challenge. The coordination among multiple parties involved in the resolution process added complexity and hindered timely solutions. Inefficient communication channels like email and service ticketing systems like Zendesk failed to offer effective and efficient solutions.
Recognizing the importance of inclusivity and equal opportunities in the EV charging industry, Terry collaborated with the Los Angeles Cleantech Incubator (LACI) to launch an EVSE maintenance training program. Led by instructors JT and Paul Francis from KIGT, the program successfully recruited 30 individuals from diverse backgrounds in the Los Angeles area. This initiative aimed to bridge the training and employment gap, empowering underrepresented communities and providing equal access in the rapidly growing EV charging sector.
Looking back, what do you think were the three qualities, skills, or areas of knowledge that were most impactful in your journey? What advice do you have for folks who are early in their journey in terms of how they can best develop or improve on these?
The three most important skills or areas of knowledge is my ability: – to hire the right people in the right position at the right time. I learned at an early age that success is based on the team helps you build and create
– Knowing and understanding that to accomplish amazing things, it takes partners and dream believers to push the message and the mission forward
– Lastly, having a vision an being an industry expert in your field to be able to speak to the future while understanding the landscape for success
Okay, so before we go we always love to ask if you are looking for folks to partner or collaborate with?
Yes, the success of ChargerHelp was built on collaboration and partnerships. Currently, we are looking for people who can open up doors in our industry, specifically with car manufacturers and EV network operators. Furthermore, we are looking to make further connections with municipalities and utilities
Contact Info:
- Website: www.chargerhelp.com
- Instagram: https://www.instagram.com/chargerhelptech
- Linkedin: https://www.linkedin.com/in/kamealecterry/
