Meet Erin Macneil

We caught up with the brilliant and insightful Erin Macneil a few weeks ago and have shared our conversation below.

Hi Erin, thanks for sharing your insights with our community today. Part of your success, no doubt, is due to your work ethic and so we’d love if you could open up about where you got your work ethic from?

Starting from a young age I had a very good work ethic. I lost both parents by the time I was 8 years old and because of that I do feel that I had to grow up fast. I was left in the care of family members that I wasn’t very close with and I never felt comfortable to ask for help as they weren’t welcoming, loving, affectionate or encouraging. I was forced to figure out how to do things for myself. It’s not an ideal way to gain a great work ethic but it has served me in so many ways. I am able to take action and make decisions without feeling too much hesitation. When you can just get things done, take charge and sort out what needs to happen next you can move faster and further.

Great, so let’s take a few minutes and cover your story. What should folks know about you and what you do?

At The Spa Business Coach, we do focused business coaching for spa’s & med spa’s. We zero in on three main pillars, Numbers, Operations & Team/Leadership.

I started working in spa’s when I was 15 as a receptionist. I loved it so much that I went to aesthetics school, became an aesthetician and eventually a laser technician as well. I used those skills to climb the ladder into training and eventually management. I took a huge leap in 2012 and left Canada and moved to Bermuda. Since medspa’s weren’t really part of the industry there yet, I took a management job at a resort spa at a Luxury Hotel on island. I spent 8 years with that company, launching new resort spa’s and helping to recover spa properties in their portfolio that weren’t profitable. In 2020 I left that corporate role and put all my knowledge over the 15+ years of leadership, management and spa business development into my coaching program.

I now coach spa & medspa owners to teach them business acumen, leadership and operations for maximum profitability, leaving them feeling more like a CEO instead of just a service provider who owns a business.

If you had to pick three qualities that are most important to develop, which three would you say matter most?

You need to be committed to being a forever student if you want to be great. You have to have the ability to change and adapt as needed and not get too stuck in how you think it should be versus how it actually is, embrace change & learning (you will be wrong more than you are right).

Leadership is a skill you need to develop. People quit bosses not jobs, if you are not a great leader or you do not focus on building a culture people want to be a part of, retaining good staff will always be a struggle.

If you don’t know your numbers, you don’t know your business. You have to get good at knowing the numbers of your business, (not just employing a good accountant to do everything for you). Numbers will always show you where you are, what you need to do and how much time you have to do it.

Is there a particular challenge you are currently facing?

I am always struggling with where my attention goes in my business, as a leader, as a wife and as a friend. As a business owner, you juggle so many different things, and as you build your business you need to continue to look at yourself and how you show up.

I am always looking for the latest version of work/life balance. Having to evaluate and self reflect on a regular basis to look for the opportunities to do better or be better.

Contact Info:

• Website: https://www.thespabusinesscoach.com
• Instagram: thespabusinesscoach
• Facebook: thespabusinesscoach
• Linkedin: thespabusinesscoach
• Youtube: thespabusinesscoach
• Other: tiktok- thespabusinesscoach

Image Credits

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