Meet Wesam Samour

We were lucky to catch up with Wesam Samour recently and have shared our conversation below.

Wesam, thank you so much for joining us. You are such a positive person and it’s something we really admire and so we wanted to start by asking you where you think your optimism comes from?

My optimism stems from a deep belief in the power of healthcare and the positive impact I can have on my community as a pharmacist. I’ve seen firsthand how access to quality pharmaceutical care can transform lives, and that fuels my drive to continually improve and innovate in my field. I’m also naturally drawn to problem-solving and finding solutions, which gives me confidence that even in challenging situations, we can work together to achieve positive outcomes. Finally, I’m fortunate to have a strong network of supportive colleagues and mentors, and their encouragement and collaboration inspire me to approach each day with a sense of possibility. I believe in the potential for growth and positive change, both within my pharmacy and in the broader healthcare landscape, and that’s what keeps me optimistic

Great, so let’s take a few minutes and cover your story. What should folks know about you and what you do?

I own Fillcera Pharmacy, where I’m passionate about providing personalized pharmaceutical care. What excites me most is building relationships with patients and understanding their unique needs. At Fillcera, we offer comprehensive medication management, counseling, and specialized services. We’re committed to clinical excellence and leveraging technology to enhance patient care. We’re also excited to expand our services to include soon-to-be-launched online support and engagement communities. My goal is to make Fillcera a vital health resource in our community.

If you had to pick three qualities that are most important to develop, which three would you say matter most?

Clinical Expertise: A strong foundation in pharmacology, pharmacotherapy, and patient care is essential. Early in your career, focus on continuous learning. Seek out mentorship, attend conferences, and pursue board certifications like I did with my BCPS. Don’t be afraid to ask questions and learn from experienced clinicians. The more you know, the more confident and effective you’ll be in providing patient care.

Communication and Interpersonal Skills: Being able to communicate with patients, physicians, and other healthcare professionals is crucial. Practice active listening, learn to explain complex medical information in a way that’s easy to understand, and develop empathy. Building strong relationships is key to providing personalized care and achieving positive patient outcomes. Take advantage of opportunities to present information, whether it’s to colleagues or patients, to hone your communication skills.

Adaptability and Problem-Solving: The healthcare landscape is constantly evolving, so being adaptable and able to solve problems creatively is vital. Be open to change, embrace new technologies, and don’t be afraid to try new approaches. Develop your critical thinking skills and learn to analyze situations from different perspectives. The ability to adapt and solve problems effectively will set you apart and allow you to thrive in a dynamic environment.

We’ve all got limited resources, time, energy, focus etc – so if you had to choose between going all in on your strengths or working on areas where you aren’t as strong, what would you choose?

I believe a balanced approach is best, focusing on maximizing strengths while strategically addressing weaknesses. While it’s tempting to double down on what you’re already good at, neglecting weaker areas can limit your growth and impact your overall effectiveness. Think of it like a chain: its strength is determined by its weakest link.

My philosophy is to identify your key strengths and leverage them to the fullest. These are the areas where you can excel and make the biggest impact. For example, I knew I had a strong clinical foundation and a passion for patient interaction. I leveraged this strength by seeking out opportunities to provide medication therapy management (MTM) services. This allowed me to directly apply my clinical knowledge to improve patient outcomes and build strong relationships with the individuals I served. It became a core part of my practice and a source of professional satisfaction.

However, I also recognized that some of my skills, like public speaking and presentation skills, could be improved. While I wasn’t necessarily “weak” in this area, I knew that enhancing these skills would make me a more effective educator and allow me to take on a wider range of responsibilities, like the instructor role at Warren Community College. So, I actively sought opportunities to present at conferences, lead in-services for colleagues, and even teach courses. This directly benefited my ability to effectively communicate complex medical information to students and colleagues. Had I not addressed this “weaker” area, I wouldn’t have been able to share my knowledge and passion for pharmacy with others in such a meaningful way.

It’s not about becoming an expert in everything. It’s about identifying the areas that are most critical to your success and strategically investing in them. Sometimes, it might mean taking a course, seeking mentorship, or simply practicing more. Other times, it might mean delegating tasks to others who have stronger skills in those areas.

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