Meet Jessica Edwards

We recently connected with Jessica Edwards and have shared our conversation below.

Jessica, we’ve been so fortunate to work with so many incredible folks and one common thread we have seen is that those who have built amazing lives for themselves are also often the folks who are most generous. Where do you think your generosity comes from?

Generosity, for me, grew out of a moment that seemed small at first — a stranded driver on the side of the road late one winter evening. It was before I officially started A&T Roadside Assistance LLC, just me, a spare tire, and a set of jumper cables in the back of my truck. I saw an older man, cold and frustrated, trying to wave someone down after his car battery died. Without hesitation, I pulled over.

I remember his surprise when I offered to help — not just because I stopped, but because I didn’t ask for anything in return. His gratitude was overwhelming, and in that moment, I realized how impactful a simple act of kindness could be. It wasn’t just about fixing a flat or jumpstarting a battery — it was about showing up for someone in need, with no strings attached.

That experience stuck with me. It taught me that generosity doesn’t have to be grand — it can be as simple as offering your time, your skills, or even just a reassuring presence when someone feels stranded, physically or emotionally. When I started A&T Roadside Assistance, I built that spirit into the foundation of the business. Every time we respond to a call, it’s not just about the service — it’s about leaving people a little better than we found them.

So, where does my generosity come from? It comes from the belief that small acts of kindness ripple out in ways we can’t always see. It comes from that cold winter night, where helping one person sparked a mission to help many more.

Thanks for sharing that. So, before we get any further into our conversation, can you tell our readers a bit about yourself and what you’re working on?

I’m the proud owner of **A&T Roadside Assistance LLC**, a company built on the simple but powerful idea of helping people when they need it most. We specialize in **auto lockouts, jumpstarts, tire service, and fuel delivery** — but at our core, we’re more than just a roadside service; we’re a lifeline for drivers caught off guard by life’s little (and not-so-little) mishaps.

What makes A&T Roadside Assistance LLC special is the personal touch we bring to every call. Breaking down on the side of the road can be stressful, even scary, so we don’t just fix the problem — we make sure our customers feel safe and supported. It’s not just about getting them back on the road — it’s about letting them know someone genuinely cares.

Right now, we’re focused on growing our reach and building strong connections within the community. We’re looking forward to partnering with local businesses for safety initiatives, like free tire pressure checks and emergency kit giveaways. Our mission goes beyond just providing a service — it’s about creating a sense of security and trust for everyone we help.

At the end of the day, **A&T Roadside Assistance LLC** isn’t just a business — it’s a reflection of our values: **reliability, empathy, and community**. When you call us, you’re not just getting a quick fix — you’re gaining a team that’s ready to stand by your side, no matter the road ahead.

There is so much advice out there about all the different skills and qualities folks need to develop in order to succeed in today’s highly competitive environment and often it can feel overwhelming. So, if we had to break it down to just the three that matter most, which three skills or qualities would you focus on?

Looking back on my journey with **A&T Roadside Assistance LLC**, there are three key qualities that have been most impactful: **reliability, communication, and adaptability**. Each of these has shaped not only how I run my business but also how I connect with the people I serve.

1. **Reliability**: In roadside assistance, being reliable isn’t optional — it’s everything. When someone calls, they’re often stressed or scared, so showing up when you say you will and doing what you promise builds trust. My advice? Start small — be the person who follows through, whether it’s for a client, a friend, or yourself. Consistency builds a reputation you can’t buy.

2. **Communication**: Clear and calm communication can turn a chaotic situation into a manageable one. Whether I’m explaining to a customer how long it’ll take to reach them or walking them through a quick safety step while they wait, how I speak makes a difference. For anyone looking to improve this skill, practice active listening — don’t just hear words, really focus on what the other person is saying. It makes your responses sharper and more meaningful.

3. **Adaptability**: No two roadside calls are the same — a simple jumpstart can turn into something more complicated, and weather or traffic can change your plans in an instant. Being flexible and thinking on your feet is a must. My advice? Put yourself in situations where things might not go as planned — take on new challenges, even if they scare you. It’s the best way to sharpen this skill.

For those just starting out, my biggest tip is to embrace the learning process. These skills don’t develop overnight, but every experience — every flat tire fixed or tough conversation had — adds up. Stay open, stay steady, and keep moving forward.

How would you describe your ideal client?

At **A&T Roadside Assistance LLC**, our ideal client is someone who values **reliability, clear communication, and community support**. While we’re here to help anyone in need, the clients we connect with most tend to share a few key characteristics:

1. **Prepared but Proactive:** Our ideal client understands that roadside emergencies can happen to anyone. They might keep an emergency kit in their car or check their tire pressure regularly, but they also know that having a dependable service to call — like us — is part of being prepared.

2. **Respectful and Patient:** Emergencies are stressful, but mutual respect goes a long way. We appreciate clients who understand we’re doing everything we can to get to them quickly and safely. A calm and cooperative attitude makes the entire experience smoother for everyone.

3. **Community-Oriented:** We love working with people who not only care about their own safety but also value businesses that give back to the community. Whether it’s supporting local partnerships or participating in safety initiatives, these clients help us build something bigger than just roadside services.

Ultimately, we’re here for anyone stuck on the side of the road, but the best partnerships happen when there’s trust, respect, and a shared commitment to keeping each other safe.

Contact Info:

• Website: https://www.facebook.com/atroadsideassistancellc