We recently connected with Michael Mack and have shared our conversation below.
Michael, looking forward to learning from your journey. You’ve got an amazing story and before we dive into that, let’s start with an important building block. Where do you get your work ethic from?
My optimism comes from my team and my customers. My team is committed to providing a great experience for our customers and servicing their unique needs. Seeing how we improve the lives of our customers each day – whether it’s helping them to purchase a life-long dream luxury item or helping them get the short-term cash they need – motivates us to continue our work.
Let’s take a small detour – maybe you can share a bit about yourself before we dive back into some of the other questions we had for you?
As a fourth-generation pawnbroker and proud native Nevadan, I’ve made my mark in Las Vegas as the president of Max Pawn Luxury, a leading luxury reseller. My journey started in Reno, Nevada, where I was born and raised. I then expanded my horizons at the University of Southern California, earning degrees in finance and marketing before diving into the family business.
Back in 1987, I co-founded Super Pawn with a partner. We nurtured the brand into a formidable 48-store chain, which we sold in 2005. Then, in 2009, I embarked on a new venture by establishing Max Pawn Luxury. This pawn store, unlike any other, focuses on luxury items, setting a standard for authentic luxury goods, unparalleled customer service, and strong community ties. I’ve always believed that our real asset is our customer. At Max Pawn Luxury, we’re not just about lending a hand during tough times; we’re equally passionate about offering amazing pre-loved goods in our store. In 2022, I made a strategic move by selling an 80% interest in Max Pawn Luxury to EZCORP, Inc., a leading provider of pawn loans in the United States and Latin America, and I’ve joined them to assist in the expansion of luxury pawn.
Max Pawn Luxury has garnered accolades, including being a six-time Best of Las Vegas winner and receiving both the National Pawn Association Community Relations Award and the Outstanding Pawn Industry Image Award. My commitment extends beyond business; I’m deeply involved in philanthropy, actively supporting organizations like Make-A-Wish, Nevada Partnership for Homeless Youth, Noah’s Animal House, and Ronald McDonald House. I also served my community as a Las Vegas City Councilman from 1999 to 2004, a period of remarkable growth for the valley.
I’m affiliated with the National Pawn Association, the Gemological Institute of America, and the International Watch and Jewelry Guild. Outside of work, you’ll find me working out, pampering my granddogs, or rooting for the Vegas Golden Knights and the Las Vegas Raiders.
Max Pawn Luxury, founded on honesty, value, and exceptional customer service, stands as one of the nation’s premier luxury pawnbrokers and resellers. We specialize in a range of high-end items, including fine jewelry, Swiss watches, and designer handbags.
What sets us apart is our vast collection of HERMÈS Birkin handbags, one of the largest globally. These sought-after handbags are a symbol of luxury and exclusivity. With three stores in Las Vegas and a thriving online presence, Max Pawn Luxury caters to customers across the nation, offering a unique shopping experience 24/7 at maxpawn.com. We’re committed to affordability, allowing customers to make offers on products and providing flexible payment options through Shop Pay.
Online Store: https://maxpawn.com/
Locations:
6040 W. Sahara Ave, Las Vegas
4050 S Decatur Blvd, Las Vegas
6410 S Durango, Las Vegas
If you had to pick three qualities that are most important to develop, which three would you say matter most?
“Always Learning” Mentality: It’s important to seek out learning opportunities and keep your finger on the pulse of trends and news in your industry. The retail industry is constantly evolving, and an “always learning” mentality will help you to more easily adapt to customer needs and provide them with a great brand experience. This mentality has allowed us to offer the best selection of the in-demand products our customers want, as well as curate a selection of timeless pieces.
Investing In Your People: Your team is a living personification of your brand. Investing in them, especially through training, gives them the tools to make every customer interaction a world-class experience. For example, authenticity is one of the foundation pillars of Max Pawn Luxury. We train our associates on how to authenticate various luxury items that come into our store each day. This gives them the confidence to provide the best service to customers, as well as ensures our customers receive authentic products or get the cash they deserve for selling their items. Investing in your people is investing in the long-term vision and reputation of your brand.
Becoming Involved in the Local Community: Max Pawn Luxury is committed to giving back to the communities where we operate. Businesses are an essential part of every community, and customers need to see that you care about them and the issues that impact them the most. While giving back to the community is its own reward in itself, it can also help your business by allowing you to network with existing and potential customers, positively influencing your brand’s reputation, and driving increased customer loyalty.
What has been your biggest area of growth or improvement in the past 12 months?
A recent area of growth for Max Pawn Luxury is our online store. Our online store brings the in-store Max Pawn Luxury experience to customers from the comfort of their own couch. Customers can browse a wide variety of luxury items at the best prices, and even submit their own offers of items. Additionally, we provide payment options through Shop Pay, which helps make payments more flexible and affordable for our customers. Our online store allows us to reach more people in more places, and ultimately help make luxury affordable for all!
Contact Info:
- Website: https://maxpawn.com/
- Instagram: https://www.instagram.com/maxpawnluxury/
- Facebook: https://www.facebook.com/maxpawnlasvegas
Image Credits
Bronson Loftin
