Alright – so today we’ve got the honor of introducing you to Peg Kinda. We think you’ll enjoy our conversation, we’ve shared it below.
Peg, we’re thrilled to have you on our platform and we think there is so much folks can learn from you and your story. Something that matters deeply to us is living a life and leading a career filled with purpose and so let’s start by chatting about how you found your purpose.
Discovering my purpose has been a journey of self-discovery, exploration, and continuous learning. Through identifying my passions, aligning with my core values, and finding ways to give back to others, I’ve uncovered what gives my life meaning. This process hasn’t been static; it evolves as I grow — shaping my direction, my decisions, and the ventures I pursue.
One of the clearest expressions of this purpose is my work with Minnesota Staffing Resource, a premier staffing agency I founded with a mission to connect businesses with exceptional administrative talent. We specialize in sourcing professionals for roles such as executive assistants, office managers, receptionists, and data entry clerks — the often-unsung heroes who keep organizations running smoothly. By thoroughly screening each candidate and understanding the unique needs of our clients, we create lasting partnerships that fuel productivity and growth.
Minnesota Staffing Resource reflects my core belief that meaningful work empowers people and drives impact. It’s more than a business — it’s a platform for supporting professionals, strengthening organizations, and contributing to thriving communities. This venture, along with others I’ve embarked on, continues to help me live out my purpose in tangible ways: by building, connecting, and uplifting.
Appreciate the insights and wisdom. Before we dig deeper and ask you about the skills that matter and more, maybe you can tell our readers about yourself?
At Reliable Billing, we specialize in delivering accurate, efficient, and fully customized billing solutions for healthcare providers and staffing agencies across Minnesota. Our mission is to support our clients behind the scenes, allowing them to focus on what they do best—whether that’s delivering exceptional care or building strong teams within their organizations.
What sets us apart is our hands-on, detail-oriented approach. We partner closely with our clients to review coding, manage authorizations, post payments, follow up on denied claims, and ensure billing processes are compliant and optimized. We work within your current EHR system or assist in implementing a new one tailored to your operations.
A key area of our recent growth has been our collaboration with Minnesota Staffing, a trusted provider of top-notch staffing, recruiting, and employment services for both candidates and employers in Minneapolis, MN. By supporting staffing agencies like Minnesota Staffing, we help ensure that the administrative and billing side of their business runs smoothly—enabling them to focus on connecting the right people with the right jobs. Our billing and consulting services help staffing agencies stay compliant and competitive, with support in claim processing, credentialing, invoicing, and state-specific licensing requirements.
We also provide comprehensive licensing and consulting services, including assistance with 245G, 245D, ARMHS, Housing Stabilization, and more. Whether a client needs help setting up their business, developing billing policies, training staff, or navigating insurance contracts, we’re a true partner every step of the way.
Currently, we’re focused on expanding our full-scope billing, credentialing, and consulting services—especially as we deepen our partnerships with staffing agencies and mental health providers across Minnesota. What excites us most is the impact we make by helping these organizations grow sustainably and serve their communities more effectively.
If you’re a healthcare provider, agency, or staffing firm looking for a reliable and proactive billing partner, Reliable Billing is here to help you succeed.
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There is so much advice out there about all the different skills and qualities folks need to develop in order to succeed in today’s highly competitive environment and often it can feel overwhelming. So, if we had to break it down to just the three that matter most, which three skills or qualities would you focus on?
Looking back, three qualities have had the most significant impact on my journey with Reliable Billing, and they continue to shape the success of our work with healthcare providers and staffing agencies, including our valued partners at Minnesota Staffing.
Attention to Detail
Accuracy is everything in medical billing. Whether it’s coding, diagnosis, or time reporting, even the smallest oversight can lead to claim denials or delays. Mastering this skill has been foundational to our success—and vital to supporting partners like Minnesota Staffing, where precision ensures seamless payroll and administrative workflows. For those starting out, I recommend developing this skill through meticulous practice, the use of structured checklists, and double-checking everything before submission.
Effective Communication
Clear, concise, and respectful communication is key—especially when working with healthcare providers, navigating payer systems, or coordinating with clients like Minnesota Staffing, who rely on us to ensure smooth back-end operations. Strong communication helps build trust and resolve issues quickly. I suggest improving this skill through regular feedback sessions, role-playing tough conversations, and practicing active listening.
Problem-Solving Abilities
Billing and credentialing are full of unexpected hurdles—rejected claims, payer delays, re-credentialing challenges. Having a solution-oriented mindset has allowed us to act quickly and keep revenue cycles moving. This is especially important when working with staffing agencies like Minnesota Staffing, where any delay can affect their ability to support employers and candidates. For those new to the field, nurturing curiosity and staying open to learning are great ways to strengthen your problem-solving muscles.
At Reliable Billing, our mission is to be more than a billing vendor—we’re a strategic partner. Whether supporting a growing healthcare practice or a trusted staffing provider like Minnesota Staffing in Minneapolis, we stay committed to precision, clarity, and solutions that help our clients succeed.
What has been your biggest area of growth or improvement in the past 12 months?
Over the past 12 months, our biggest area of growth at Reliable Billing has been enhancing our efficiency and adaptability in medical billing processes. We’ve made significant strides in refining our internal systems for error detection, streamlining claim resubmissions, and delivering more comprehensive, transparent reporting. These improvements have led to faster turnaround times, increased accuracy, and greater client satisfaction.
Another major area of growth has been the expansion of our consulting and credentialing services. As the healthcare landscape continues to evolve, we’ve been able to offer more tailored support to providers navigating complex requirements like 245G, 245D, ARMHS, and Housing Stabilization licensing. We’ve also increased our capacity to assist with business setup, policy development, and billing platform implementation.
Importantly, we’ve also expanded our support to include Minnesota Staffing, a trusted provider of top-notch staffing, recruiting, and employment services for candidates and employers in Minneapolis, MN. By partnering with staffing agencies like Minnesota Staffing, we’ve adapted our services to meet the unique billing and administrative needs of the staffing industry. This includes efficient invoice submission, tracking, and follow-ups that ensure their internal operations remain smooth—allowing them to focus on what they do best: connecting the right people with the right opportunities.
This past year of growth has strengthened our ability to serve a broader range of clients while staying true to our core values of accuracy, reliability, and personalized service.
Contact Info:
- Website: https://reliablebilling.org/
- Facebook: https://web.facebook.com/profile.php?id=100091763676606
- Linkedin: https://www.linkedin.com/in/peg-kinda-mba-1352a5106/
- Twitter: https://x.com/BillingRel90791
- Yelp: https://www.yelp.com/user_details?userid=zkT4Co89rAt57giA59icSg
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