Meet Rebekah Francis

We recently connected with Rebekah Francis and have shared our conversation below.

Hi Rebekah, really happy you were able to join us today and we’re looking forward to sharing your story and insights with our readers. Let’s start with the heart of it all – purpose. How did you find your purpose?

As a team it is hard to single out each persons individual purpose when working together as a collective. However we have found by being of service we thrive. After 6 years of being in business and feedback from our clients and surrounding community, our team thrives when we assist people who are in need or a problem solved. We know that life has many challenges and transitions we are able to adapt our services to be able to assist persons with various circumstances. We recently encountered a client who had recently moved back to Chatham County and their child with special needs was turning 18, which made the child legally an adult. Being unable to care for themselves and in need of 24 hour care , we were able to assist the family to get their documents notarized, but also ensure that any supplemental attestation forms required were provided at the time of the appointment. For us knowing that we were able to help during that life transition we felt as a team fulfilled.

Thanks, so before we move on maybe you can share a bit more about yourself?

As a team notaries of we are constantly learning about different needs and/or services that we can provide to our local community. We have expanded our services to include apostle services, as different documents can be apostatized on the state level and others on the federal level. Not everyone readily understands the process and the differences, between what documents go where, the timeline and the cost. We do our best to make the process easy for everyone with our white glove concierge service from pick up to delivery.

There is so much advice out there about all the different skills and qualities folks need to develop in order to succeed in today’s highly competitive environment and often it can feel overwhelming. So, if we had to break it down to just the three that matter most, which three skills or qualities would you focus on?

This question made us pause. Not to sound cliche, but trusting the process and listening to your client. You may not always have the answer immediately, but put some thought into the problem and you can find a solution. It will not happen over night, you have to be patient it is a learned skill. Build a good team around you, you cannot do everything on your own, regardless of you being a solo practitioner and ask your team, peers and larger community for feedback. We have learnt so much from collaboration in different aspects. Just embrace the process and do the work daily.

Any advice for folks feeling overwhelmed?

Let Cool Heads Prevail:
It’s remarkable how a moment of calm can lead to clarity. When emotions run high, decisions might not be as sound. Stepping away—even briefly—allows us to reset and approach the issue with a clearer perspective.

Spokes in the Wheel:
Ah, those unexpected spokes! They can indeed throw a wrench into even the most well-oiled plans. Flexibility becomes crucial. Instead of getting frustrated, consider them as opportunities to adapt and find creative solutions.

Client Clarity:
Communication is key, especially when clients aren’t entirely clear on their needs. Active listening and asking clarifying questions can bridge that gap. Sometimes clients themselves may not fully know what they want until they see it.

The Illusion of Control:
You’re absolutely right—we can’t control everything. But we can control our reactions and how we adapt. Having contingency plans and being prepared for the unexpected is like having an umbrella on a cloudy day.

Prioritization and Implications:
Prioritizing tasks is an art. What’s urgent? What can wait? Understanding the implications of delays helps us make informed decisions. Sometimes, a delay isn’t catastrophic—it’s just a rerouting on the journey.

Tomorrow’s Solutions:
Ah, the magic of tomorrow! Some things can indeed wait. By assessing urgency, we avoid unnecessary stress. Plus, a fresh morning perspective often brings new ideas.

Image Credits

Wen McNally