We caught up with the brilliant and insightful Robyn Motyl a few weeks ago and have shared our conversation below.
Robyn , so good to have you with us today. We’ve always been impressed with folks who have a very clear sense of purpose and so maybe we can jump right in and talk about how you found your purpose?
After working with other real estate teams and just seeing how people operate in this industry, it became very apparent to me that many agents treat clients as if they are just a paycheck. There’s a lot of pressure in today’s market, and I just felt it was so important to make sure that buyers and sellers feel heard, and seen. I wanted them to know that I truly have THEIR best interests at heart. I don’t want them submitting offers just to submit offers. I want them to truly love the home that they are bidding on. Giving clients a ‘first class’ customer service experience is SO important. People will forget all of the transactional details. But they won’t forget how you made them feel and how you treated them. I’m not an agent that will fluff their numbers, make myself look busier than I am, lie about statistics or boast on social media how much business I’m supposedly doing. I’m ACTUALLY out there, working, and on the ground with my clients – making sure they have the best experience from start to finish. Buying a house is a really important milestone, that many people work REALLY hard to accomplish. I never want them to forget how incredible and special it is, and how honored I am to help them along their journey. So, last year, my brother and I started our own team – The Prestige Team – and our goal really is just to take great care of our clients, and bring a little bit more ‘human interaction’ to a real estate transaction. We want everyone to feel like family, and just feel comfortable throughout the process.
Appreciate the insights and wisdom. Before we dig deeper and ask you about the skills that matter and more, maybe you can tell our readers about yourself?
My brother, Jason, and I own and operate a real estate team – The Prestige Team – out of Re/Max Centre Realtors in Jamison, PA. We operate from Bucks County down to the Jersey Shore. We also have a team member, Kate, who is such a stellar agent. Our biggest goal as a team is really just to treat each transaction with a 5 Star Level of service, and make sure our clients know that THEIR best interests are always being put first. We are very hands on Realtors, and always make sure we are not only with them step by step, but educating them throughout, and ensuring that they always understand the process and what is happening. Being a family owned team, we really strive to make everyone feel like an extension of our family, and always make sure we treat everyone with respect and honesty. There’s no ‘fluff’ here. We are in the field, working, and making sure we always deliver top notch service to our clients.
If you had to pick three qualities that are most important to develop, which three would you say matter most?
Educate. Educate. Educate. Every real estate transaction is different. It’s so important as Realtors to really educate ourselves on the ins and outs of a transaction. It’s also OK to not necessarily have all of the answers and to tell people that you’ll find out and get back to them, vs. faking it til you make it. Real Estate transactions are very serious, and it’s so important that we do not provide any misinformation. Every city, state, township has their own rules and regulations – so, it’s important that we educate ourselves so that we provide better service to our clients. We take a lot of time to really know the primary areas we work in, so that we can provide that knowledge to the best of our abilities.
It’s also really easy to get discouraged in this industry. Some months are up, and some are down. Some days the phone rings, and then you can go weeks with nothing. It’s important to just stay focused. Learn how to property generate leads, and to stay top of mind, while being GENUINE. Nobody wants a pushy sales person, or someone who is checking in solely to benefit their pipeline. Be authentic in your relationships, be purposeful, and the business will happen naturally.
One of our goals is to help like-minded folks with similar goals connect and so before we go we want to ask if you are looking to partner or collab with others – and if so, what would make the ideal collaborator or partner?
Over the next year, we would love to partner with local businesses. We give out a “welcome home” box to our clients at closing – and typically try and put local menus, coupons, gift cards – so that when they move into an area – they aren’t calling big corporations for dinner, etc. We want them to know of the local mom and pop shops, the corner bakery, the local hang outs. So, we try and provide some coupons or gift cards, so that they are more inclined to try the small businesses.
Contact Info:
- Website: https://www.the-prestigeteam.com
- Instagram: https://www.instagram.com/the_prestigeteam
so if you or someone you know deserves recognition please let us know here.
