We’re excited to introduce you to the always interesting and insightful Felicia Robinson. We hope you’ll enjoy our conversation with Felicia below.
Hi Felicia, really happy you were able to join us today and we’re looking forward to sharing your story and insights with our readers. Let’s start with the heart of it all – purpose. How did you find your purpose?
I found my sense of purpose in service to others. It brings me a great deal of joy to know that I’m able to make a positive difference in people’s lives. Life can be challenging at times, and we all need a little extra help now and then. I discovered this calling when I noticed a lack of assistance in our community in Tucson for those who needed help with the most essential aspects of their lives. We work with a diverse range of clients, including the elderly, individuals with disabilities, and those struggling with mental health issues. We also work with busy, overwhelmed families and business owners. Seeing the relief and peace of mind that our services bring to our clients is incredibly gratifying. Whether it’s assisting with daily tasks, managing households, or organizing living spaces, there’s a tangible weight lifted off their shoulders when we’re done. Knowing that I’m able to provide this support and improve their quality of life fills me with a deep sense of fulfillment and purpose.
Thanks for sharing that. So, before we get any further into our conversation, can you tell our readers a bit about yourself and what you’re working on?
I’ve been an Arizona native, calling Tucson home for over three decades. With a background in psychology, international business, and interior design, I’ve cultivated my expertise in productivity and organization over the years. I truly understand the challenges of balancing family life, work, and self-care as I supported my family through a home-based business while my husband pursued nursing school.
My passion lies in crafting functional, beautiful, and peaceful spaces. Alongside my dedicated team, we are on a mission to help others conquer the chaos of modern life.
We offer professional assistance and home organizing services to tackle tasks that often lead to anxiety and overwhelm, empowering our clients to regain control of their time for self-care and other priorities.
Our Mission: To help people calm the chaos no matter what stage of life they’re in.
Our Purpose: To improve the lives of people through our compassion of wanting to help our community thrive.
Our Culture: We come with NO judgement and acknowledge how hard it is to ask for help. We understand what it’s like to feel the overwhelm. We come to you with insight and solutions to make your quality of life better!
Our Green Pledge:
In recognition of the profound impact our actions have on the planet, we hereby commit ourselves to a path of mindfulness and responsibility. We pledge to scrutinize every donation and item destined for discard, upholding a steadfast commitment to the principle of “Paying it Forward.” Our mission is to ensure that Pre-Loved items find new homes, new purposes, and new stories, thereby extending their life and reducing our environmental footprint.
We recognize that every item saved from the landfill is a victory for our planet. It’s a step towards sustainability, a nod to conservation, and a declaration that we are caretakers of a world borrowed from future generations.
With this mission in place…we absolutely love the challenge of using what clients have first before recommending mindful purchasing of additional storage solutions for your homes.
Looking back, what do you think were the three qualities, skills, or areas of knowledge that were most impactful in your journey? What advice do you have for folks who are early in their journey in terms of how they can best develop or improve on these?
1. Executive Decision Making: When I first started this business, it was just me, working directly with clients. Now I run a whole team of 10+ women where I have had to learn not only how to delegate tasks effectively, but also how to develop my decision making skills when running such a large operation. This has been a huge learning process and the more I do it, the better I get at it!
2. Communications skills: Over the years I have worked hard on being a clear, direct, efficient communicator. Sometimes there are miscommunications or misunderstandings on the team or even with clients and I strive to create productive, respectful conversations where everyone can get to a place of understanding. I go to great lengths to create a workplace and team environment that is caring, compassionate and understanding. My team can come to me about anything!
3. Balancing compassion with Realistic Goals: I really care about people and when someone is in need, my instinct is to do everything I can to help. Throughout the 7+ years I have been in business, I have learned, sometimes the hard way, that we can not help everyone. There are some potential clients that we are just not suited for. It’s hard for me to turn down business sometimes because of this, but I’ve gotten more and more comfortable with being able to say no. In those cases, I always try to recommend another individual or company that can assist them the best!
How would you describe your ideal client?
Our ideal client is a busy mom or working professional that needs some extra help managing their household and daily tasks. We love working with families and individuals! We are happy to work alongside them or on our own. Some of the characteristics that describe our ideal client honestly varies, greatly because we work with so many different kinds of people. We really appreciate it when we work with people who are grateful for our help.
Contact Info:
- Website: https://www.feliciasbest.com/
- Instagram: https://www.instagram.com/feliciasbest
- Facebook: https://www.facebook.com/feliciasbest/
- Linkedin: https://www.linkedin.com/in/feliciasbest
- Youtube: https://www.youtube.com/channel/UCtPe1Z7Oc4wWnVQXQ_bEL4Q
- Yelp: https://www.yelp.com/biz/felicias-best-personal-assisting-tucson
Image Credits
Emily Jones
